.Net agents has no controller for ACC to connect
Article ID: 203806
Updated On:
Products
Issue/Introduction
We have created the package for .NET where we do not find the controller component to include .NET agents are not reporting on the ACC.
Please help to understand how the.NET agent going to connect with ACC and how can we control these agents from the ACC.
Environment
Release : 20.2
Component : APM Agents.
Resolution
In Tech Docs, I searched for "agent controller"
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-apm-saas/SaaS/search.html?q=%22agent+controller%22
In every section, they talk that the Controller Agent is for Java only
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-apm-saas/SaaS/implementing-agents/configure-and-download-an-agent-package-for-ca-digital-experience-insights.html
. By default, the Infrastructure Agent contains the Agent Controller. You can add the Agent Controller extension to Java agents. During run time, the Agent Controller starts as a subprocess of the agent monitoring process.
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-apm-saas/SaaS/implementing-agents/infrastructure-agent/Install-the-Infrastructure-Agent-on-Windows.html
. By default, the Infrastructure Agent contains the Agent Controller and is delivered as an agent extension. The Agent Controller manages agents running on the same host where the Agent Controller runs.You can add the Agent Controller extension to Java agents
Key sentence:
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-apm-saas/SaaS/implementing-agents/deploy-agent-packages-using-apm-command-center.html
To deploy the Agent Controller for any other agents (for example, the Microsoft .NET Agent or Java Agent), you must deploy the Infrastructure Agent along with that other agent. For information about adding the Agent Controller as a bundle to the Java Agent,
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