System health: failed - Data Source Synchronization - CABI

Products

• CA Performance Management - Usage and Administration

Issue/Introduction

There is System health: failed notification in Performance Management Portal about Data Source Synchronization.

 

Environment

DX NetOps Performance Management 20.2.1

Cause

CABI 7.1.1 Data Souce Synchronization Failure

Resolution

Stop / Start the CABI services. And then performed the Full Resynchronization of CABI Data Source.

 

Linux OS:

To start CA Business Intelligence JasperReports® Server services on Linux OS:

• If the bundled PostgreSQL database is being used, use the following command to 
  start CABI 

cd /opt/CA/SharedComponents/CABI/

./startServers.sh

 

To stop CA Business Intelligence JasperReports® Server services on Linux OS:

• If the bundled PostgreSQL database is being used, use the following command to 
  stop CABI 

cd /opt/CA/SharedComponents/CABI/

./stopServers.sh

 

 

To start only the CA Business Intelligence JasperReports® Tomcat service on Linux OS:

• Navigate to apache-tomcat/bin directory and run startup.sh

cd /opt/CA/SharedComponents/CABI/apache-tomcat/bin

./startup.sh

 

 

To stop only the CA Business Intelligence JasperReports® Tomcat service on Linux OS:

• Navigate to apache-tomcat/bin directory and run shutdown.sh

cd /opt/CA/SharedComponents/CABI/apache-tomcat/bin

./shutdown.sh

 

 

To start only the CA Business Intelligence JasperReports® PostgreSQL service on Linux OS:

• If the bundled PostgreSQL database is being used, use the following command to
  start PostgreSQL

 (it starts with the postgres account):

su postgres -c '"/opt/CA/SharedComponents/CABI/postgresql/bin/pg_ctl" start -D "/opt/CA/SharedComponents/CABI/postgresql/data" -l "/opt/CA/SharedComponents/CABI/postgresql/logs/logfile1"'

 

 

To stop only the CA Business Intelligence JasperReports® PostgreSQL service on Linux OS:

• If the bundled PostgreSQL database is being used, use the following command to 

stop PostgreSQL

 (it stops with the postgres account):

su postgres -c '"/opt/CA/SharedComponents/CABI/postgresql/bin/pg_ctl" stop -D "/opt/CA/SharedComponents/CABI/postgresql/data"'