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Published Knowledge Documents related to Service Desk Manager r12.7

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Article ID: 20378

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

This document provides links to published knowledge content related with Service Desk Manager r12.7 CA SDM

Solution:

DOC ID#Technical Support Documentation Link
TEC575408Scenario: Deploy the REST Mobile Sample User Interface
TEC578572 The List of New CMDB Reports that are included in Service Desk Manager r12.7 CA SDM
TEC578669Using the Swing-Box method for Upgrading/Migrating to a new version of CA Service Desk Manager
TEC589886 Not able to use CA Service Desk Manager (CA SDM) Mobile Enabler Approvals application because of errors on login
TEC589887When using the Approvals App in CA Service Desk Manager (CA SDM) Mobile Enabler, no CA Process Automation Manager (CA PAM) Approval Tasks appear
TEC589907 While viewing a CA Process Automation Manager (CA PAM) task in the CA Service Desk Manager (CA SDM) Mobile Enabler Approvals App, the CA SDM ticket information associated with that CA PAM task Is not visible.
TEC590618 "When upgrading to CA Service Desk (CA SDM) r12.7 CA SDM on Linux, migration wizard fails with the error: ""starting daemons/opt/CAisd/bin/pdm_d_mgr: error while loading shared libraries: lic98.so: cannot open shared object file: No such file or directory"""
TEC591370Migration removes menu tree resources, which could impact installs with copied Menu Trees.

Environment

Release:
Component: ARGIS
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