Published Knowledge Documents related to Service Desk Manager r12.7

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

This document provides links to published knowledge content related with Service Desk Manager r12.7 CA SDM

Solution:

DOC ID#	Technical Support Documentation Link
TEC575408	Scenario: Deploy the REST Mobile Sample User Interface
TEC578572	The List of New CMDB Reports that are included in Service Desk Manager r12.7 CA SDM
TEC578669	Using the Swing-Box method for Upgrading/Migrating to a new version of CA Service Desk Manager
TEC589886	Not able to use CA Service Desk Manager (CA SDM) Mobile Enabler Approvals application because of errors on login
TEC589887	When using the Approvals App in CA Service Desk Manager (CA SDM) Mobile Enabler, no CA Process Automation Manager (CA PAM) Approval Tasks appear
TEC589907	While viewing a CA Process Automation Manager (CA PAM) task in the CA Service Desk Manager (CA SDM) Mobile Enabler Approvals App, the CA SDM ticket information associated with that CA PAM task Is not visible.
TEC590618	"When upgrading to CA Service Desk (CA SDM) r12.7 CA SDM on Linux, migration wizard fails with the error: ""starting daemons/opt/CAisd/bin/pdm_d_mgr: error while loading shared libraries: lic98.so: cannot open shared object file: No such file or directory"""
TEC591370	Migration removes menu tree resources, which could impact installs with copied Menu Trees.

Environment

Release:
Component: ARGIS