When a incident is created via email using Maileater, the leading part of the incident Description field is placed into the incident summary by default.
This document describes how to configure the Service Desk Mail settings so that the email subject is placed into the incident Summary field.
Release: 14.1 and higher
Component: CA Service Desk Manager
After the above change, the email subject will be added to the Summary field automatically.
NOTE: The email subject will be added to the Description field too.