Unable to disconnect these users from the connections tab, even when the users are not online.
Release : 12.X
Component : AUTOMATION ENGINE
issue is related to the CP's performance, Make sure you dont have any CPU utilization reached to 100%
Follow below solutions.
1. Preform rebuilding indexes on AWA.
Below is the document on how to perform rebuilding index.
Note: If the first solution did not help go to next suggested solution.
2. Issue is resolved by performing Cold start, Do reach support for suggestion before performing Cold Start.