Upgrade to R12.0 from 11.3.6, installer seems to try Fresh install and not detect upgrade

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• Workload Automation Agent
• Autosys Workload Automation

Issue/Introduction

Customer is trying to upgrade a working 11.3.6 Autosys Server to 12.0.  But 12.0 installer does not seem to detect the 11.x module for upgrade. It appears as if its trying a fresh install and not an upgrade.  How to upgrade?

Environment

Release : 12.0

Component : CA Workload Automation AE (AutoSys)

Cause

The 12.0 installer detects existing 11.x modules in several ways

a) /etc/profile.CA for AUTOSYS_INSTALL_LOCATION 

b) After checking the file, it looks for /bin/lsm   (/usr/bin/lsm).  This module is used by Autosys to check what RPM/PIFs you have for AE.  As this module is not present, its not able to get what components are installed

 

2020-11-10 08:35:23,700 [main] DEBUG com.ca.wla.ae.installer.DetectAEInstallComponents - OS:nix
2020-11-10 08:35:23,701 [main] DEBUG com.ca.wla.ae.installer.AELSMInstallComponents - Running /bin/sh  -c /usr/bin/lsm -l -O PIF
2020-11-10 08:35:23,701 [main] DEBUG com.ca.wla.ae.installer.AELSMInstallComponents - Running command: [/bin/sh, -c, /usr/bin/lsm -l -O PIF]
2020-11-10 08:35:23,704 [main] INFO  com.ca.wla.ae.installer.util.CommandUtil - Read error stream = /bin/sh: /usr/bin/lsm: No such file or directory
2020-11-10 08:35:23,707 [main] DEBUG com.ca.wla.ae.installer.util.CommandUtil - RetVal =127
2020-11-10 08:35:23,707 [main] DEBUG com.ca.wla.ae.installer.util.CommandUtil - RetVal =127
2020-11-10 08:35:23,708 [main] DEBUG com.ca.wla.ae.installer.AERPMInstallComponents - Running command: [/bin/sh, -c, /usr/bin/lsm -l -O rpm|grep ca-waae]
2020-11-10 08:35:23,725 [main] INFO  com.ca.wla.ae.installer.util.CommandUtil - Read error stream = /bin/sh: /usr/bin/lsm: No such file or directory
2020-11-10 08:35:23,725 [main] DEBUG com.ca.wla.ae.installer.util.CommandUtil - RetVal =1
2020-11-10 08:35:23,725 [main] DEBUG com.ca.wla.ae.installer.util.CommandUtil - RetVal =1

 

Resolution

1) Copy the /bin/lsm  module from a working server.

2) /opt/CA/SharedComponents/Installer  (if needed, copy this folder over from a working server too)