Unable to see inventory or group in Operator Console

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Unable to see inventory or group in OC 20.3

Environment

Release : 20.3

Component : UIM - OPERATOR CONSOLE

Resolution

-validate that you are able to see the inventory with the nimbus administrator account, if you are using an account contact

If it works with administrator, but not the account contact, than you will want to review the ACL for the user.

If no accounts are able to see date for groups or inventory than:

-open the hub configuration in IM and select the status tab
-validate the policy_managment queue is listed there and it is in a green state

If it is yellow than the policy_management.log and wasp.log should be reviewed on the Operator Console machine.

If you see an error similar to the following:

ERROR [Catalina-utility-1, org.apache.catalina.core.ContainerBase.[wasp-engine].[localhost].[/policy_management_ws]] org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'mcsEventListener': Unsatisfied dependency expressed through field 'mcsEventService'; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'mcsEventService': Unsatisfied dependency expressed through field 'policyService'; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'policyService': Unsatisfied dependency expressed through field 'policyRepository'; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'policyRepository': Cannot create inner bean '(inner bean)#64b2175d' of type [org.springframework.orm.jpa.SharedEntityManagerCreator] while setting bean property 'entityManager'; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name '(inner bean)#64b2175d': Cannot resolve reference to bean 'entityManagerFactory' while setting constructor argument; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'entityManagerFactory' defined in class path resource [com/ca/uim/policy/management/config/DatabaseConfig.class]: Bean instantiation via factory method failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [javax.persistence.EntityManagerFactory]: Factory method 'entityManagerFactory' threw exception; nested exception is java.lang.NoSuchMethodError: org.hibernate.engine.spi.SessionFactoryImplementor.getProperties()Ljava/util/Properties;

reach out to the support team and reference Article Id: 193166.