Inactive User or UserName not found when logging into Clarity using SSO

Products

• Clarity PPM SaaS

Issue/Introduction

Users are unable to log into Clarity PPM

When accessing the Clarity PPM environment, users are redirected to Broadcom Okta page instead of Clarity PPM.

After trying to sign in the user receives the below error

Environment

Release : 15.8+ with SSO

Component : CA PPM SAAS APPLICATION

Cause

Emails from the user profiles in the customer's Active Directory were changed

Resolution

Customer's Active Directory admin will need to correct the email addresses