Installing the DSM Reporter on a standalone machine

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

This document outlines the procedure to install the DSM Reporter on a remote machine.

Environment

Client Automation - All versions

Resolution

The first thing you need to check is the version of MS SQL server or Oracle server you are using. SQL Client Tools/Oracle Client must be installed first in order to connect to the MDB.

SQL Client Tools/Oracle Client can be downloaded from their respective website.

• From the ITCM 12.5 SP1 DVD1, run setup.exe . Then select the language you want to use to install. In this example - English.
  
  

  

• Select 'Install CA ITCM'.
  
  

  

• Click Next
  
  

  

• Read and Accept the License Agreement.
  
  

  

• Select the Agents you want to install. It requires at least the Basic Agent. In this example, I am choosing all plugins.
  
  

  

• Select Custom Installation.
  
  

  

• Select DSM Reporter which will automatically select DSM Explorer. Agent is required as well. Documentation is optional.
  
  

  

• Specify the Domain Manager
  
  

  

• Select whether you are using Oracle or SQL server for your MDB.
  
  

  

• Specify the Scalability server the agents will be reporting to.
  
  

  

• Enable the checkbox 'Create Start Menu Entry' if you want to create a Start Menu entry.
  
  

  

• Choose the Destination folder. The default location is "C:\Program Files\CA".
  
  

  

• Verify the Installer Summary.
  
  

  

• Review the components that have been installed.
  
  

  

• Start the DSM Service.
  
  

  

The DSM Reporter is successfully installed.