The CABI Jasper postgress DB doesn't start after installation

Products

• CA Spectrum

Issue/Introduction

Installed the CABi Jasper r7.1.1 for NetOps_LINUX.TAR.GZ - GEN500000000001721.tar.gz for use with Spectrum.

I can't use the GUI installation, then I use the "silent" install, and I don't see any errors, I followed the "Installation Verification" procedure, but in the step where I must start the PostgreSQL DB, I see the next message:

[root@cabiserver CA_BusinessIntelligence]# su postgres -c '/opt/CA/SharedComponents/CA_BusinessIntelligence/postgresql/bin/pg_ctl start -D /opt/CA/SharedComponents/CA_BusinessIntelligence/postgresql/data -l logfile1'
server starting
/bin/sh: logfile1: Permission denied

 

Environment

Release : 7.1.1

Component : JasperReports

Resolution

Use the following scripts to start and stop all CABI services:

a. Stop all CABI services

1. Go to /opt/CA/SharedComponents/CA_BusinessIntelligence/ directory

2. Run this script to stop all services:

./stopServers.sh

All CA Business Intelligence servers are runnning
Default Tomcat server port is 8080
/opt/CA/SharedComponents/CA_BusinessIntelligence/java
Using CATALINA_BASE: /opt/CA/SharedComponents/CA_BusinessIntelligence/apache-tomcat
Using CATALINA_HOME: /opt/CA/SharedComponents/CA_BusinessIntelligence/apache-tomcat
Using CATALINA_TMPDIR: /opt/CA/SharedComponents/CA_BusinessIntelligence/apache-tomcat/temp
Using JRE_HOME: /opt/CA/SharedComponents/CA_BusinessIntelligence/java
Using CLASSPATH: /opt/CA/SharedComponents/CA_BusinessIntelligence/apache-tomcat/bin/bootstrap.jar:/opt/CA/SharedComponents/CA_BusinessIntelligence/apache-tomcat/bin/tomcat-juli.jar
Default Tomcat server stopped successfully
Default Postgres database user is: postgres
Default Postgres database port is: 5432
waiting for server to shut down.... done
server stopped
Default Postgres database stopped successfully

b. Start all CABI services

1. Go to /opt/CA/SharedComponents/CA_BusinessIntelligence/ directory

2. Run this script to stop all services:

./startServers.sh

No CA Business Intelligence servers are runnning
Default Postgres database user is: postgres
Default Postgres database port is: 5432
server starting
11
Default Postgres database started successfully
Default Postgres database started successfully
Default Tomcat server port is 8080
/opt/CA/SharedComponents/CA_BusinessIntelligence/java
Using CATALINA_BASE: /opt/CA/SharedComponents/CA_BusinessIntelligence/apache-tomcat
Using CATALINA_HOME: /opt/CA/SharedComponents/CA_BusinessIntelligence/apache-tomcat
Using CATALINA_TMPDIR: /opt/CA/SharedComponents/CA_BusinessIntelligence/apache-tomcat/temp
Using JRE_HOME: /opt/CA/SharedComponents/CA_BusinessIntelligence/java
Using CLASSPATH: /opt/CA/SharedComponents/CA_BusinessIntelligence/apache-tomcat/bin/bootstrap.jar:/opt/CA/SharedComponents/CA_BusinessIntelligence/apache-tomcat/bin/tomcat-juli.jar
Tomcat started.
11
Default Tomcat server started successfully