Smartstor - historic data unavailable after Hot Fix 71

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• CA Application Performance Management (APM / Wily / Introscope)
• INTROSCOPE
• DX Application Performance Management

Issue/Introduction

After updating our clusters with Hot Fix 71 yesterday we are now unable to see any historic data from before the hot fix was applied. 

Environment

Release : 10.7.0

Component : APM

Cause

Problem was due to the metadata folder being deleted prior to applying the hotfix. This should not be done as the Eneterprise Manager will not recreate the metadata.

Resolution

Customer will proceed and accept historic data is lost - live data is of more importance.

 

 

Additional Information

It is possible to merge the data if the metadata files from before the upgrade are available however this is a complex and manual process - contact support if this is required.