Auto Assignment of Workflow Tasks
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Auto Assignment of Workflow Tasks


Article ID: 20353


Updated On:


CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager



The Auto Assignment of a Workflow Task does not work even though the workflow template shows that the "Auto Assignment Enabled" field is set to "Yes".

Figure 1. Auto Assignment enabled for the Approval Workflow Template


For example, in Figure 1, in the workflow template detail, under the tab, "2. Auto Assignment" (1), "Auto Assignment Enabled" is set to "Yes" (2), and a group is specified (3).

But the task is not assigned automatically, when it becomes "Pending".





Product : Ca Service desk Manager.



You need to open the details of the corresponding Change Category and set up the auto-assignment for the change order category.

Figure 2. Auto Assignment enabled for a Change Category

Go to the tab, "3. Auto Assignment" (1), and set "Auto Assignment Enabled" to "Yes" (2).

There is no need to select any group (3), if you do not want to auto-assign the Change Order.


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