Auto Assignment of Workflow Tasks

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

The Auto Assignment of a Workflow Task does not work even though the workflow template shows that the "Auto Assignment Enabled" field is set to "Yes".

Figure 1. Auto Assignment enabled for the Approval Workflow Template

 

For example, in Figure 1, in the workflow template detail, under the tab, "2. Auto Assignment" (1), "Auto Assignment Enabled" is set to "Yes" (2), and a group is specified (3).

But the task is not assigned automatically, when it becomes "Pending".

 

 

 

Environment

Product : Ca Service desk Manager.

Resolution

Solution:

You need to open the details of the corresponding Change Category and set up the auto-assignment for the change order category.

Figure 2. Auto Assignment enabled for a Change Category

Go to the tab, "3. Auto Assignment" (1), and set "Auto Assignment Enabled" to "Yes" (2).

There is no need to select any group (3), if you do not want to auto-assign the Change Order.