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All Reports in Operator Console fail to run with error: There was an error on the server. Try again or contact the administrator

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Article ID: 203526

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Environment:
UIM 20.3 on a standalone setup (UIM Server, Operator Console and CABI 4.30 installed on a single robot)
OC 20.3.1 deployed


Problem:

All Reports in Operator Console fail to run with error: There was an error on the server. Try again or contact the administrator. (Error UID:..)

Example:

Environment

Release : 20.3

Component : UIM - CABI

Resolution

1. Stop the wasp probe on the Operator Console robot (in this scenario the UIM Server robot)

2. Rename..\Nimsoft\probes\service\wasp\webapps\cabi

3. Rename..\Nimsoft\probes\service\wasp\work

4. Deploy robot_update_9.32 

5. Deploy ump_cabi 4.22 and validate that Date modified for ...\Nimsoft\probes\service\wasp\webapps\cabi.war is updated

6. Activate the wasp probe. Do not login yet

7. Open the logviewer for the cabi probe to view the entries for package installs om Step 8.

An alternate option is to open the cabi.log to view the entries:

Example of entries:

Import of file=uim_core_dashboards.zip done with status=finished, complete import state is=StateDto{id='aa6ce006-98df-4494-8c7a-7400c3e6de46', message='Import succeeded.', phase='finished', errorDescriptor=null, warnings=null} [time taken=0 minute(s) 30 second(s) (30693 ms)]

8. Redeploy the CABI packages below to the CABI robot  (in this scenario the UIM Server robot)
a. uim_core_dashboards_pack v2.46
b. uim_cabi_health_report_pack v1.30
c. uim_unified_reporter_pack v1.04
d. uim_cabi_mcs_dashboards_pack v1.00
e. uim_cabi_vmware_dashboards_pack v1.11

9. Wait until all packages are successfully imported to CABIJS

10. Launch the browser, clear cache from beginning and confirm if the problem persist.