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The alarms portal tab shows the alarms but when it refreshes I get “Error retrieving alarms” in the OC 20.3 portal.

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Article ID: 203502

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Freshly installed UIM 20.3 OC:

The alarms portal tab shows the alarms but when it refreshes I get “Error retrieving alarms” in the portal.  Manually refreshing it brings it back but it times out again.  Below are screen shots of the error. 

Environment

Release : 20.3

Component : UIM - Operator Console

Cause

Defect in Operator Console 20.3

Resolution

UIM 20.3.1 patch resolves this issue.  The announcement and links to download UIM 20.3.1 can be found here: