search cancel

Request Failed Missing sm-header value, when changing user password in CA Identity Portal


Article ID: 203473


Updated On:


CA Identity Manager CA Identity Governance CA Identity Portal CA Identity Suite



When using CA Identity Portal to change a password on a user Identity at   (Identity Portal)

we are getting this error when submitting the password change: 


Request Failed

Missing sm-header    value sm-realm


Disable the SM Header validation in the Identity Manager application server(s).

In the Identity Manager .ear file there is a setting for disabling the SM header checking.  On the IM server edit the ValidateSMHeadersWithPS property value to false in this web.xml.

On non-vAPP in the deployment location:


On vAPP the path is here, as documented (

CA SSO customizations




A restart of IM and IP will be required for the change to take effect.