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Unable to uninstall DLP agent on MAC machine

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Article ID: 203468

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Updated On:

Products

Data Loss Prevention Endpoint Prevent

Issue/Introduction

unable to uninstall the DLP agent on MacOS

Environment

Release : 15.7 

Component : MacOS 10.15.x 

Cause

in the uninstall log we see:

2020-11-04 12:45:14 | uninstall_agent | INFO | Startup.
2020-11-04 12:45:15 | uninstall_agent | INFO | Package ID: com.symantec.dlp.edpa
Product Install Dir: /Library/Manufacturer/Endpoint Agent
Product Version: 15.7.100.1044

2020-11-04 12:45:18 | uninstall_agent | INFO | File System driver version: 15.7.01
2020-11-04 12:45:18 | uninstall_agent | FINEST | Unloading /Library/Manufacturer/Endpoint Agent/macpd.kext
2020-11-04 12:45:18 | uninstall_agent | FINEST | Waiting for agent process to terminate.
2020-11-04 12:45:19 | uninstall_agent | FINEST | Waiting for agent process to terminate.
2020-11-04 12:45:20 | uninstall_agent | FINEST | Waiting for agent process to terminate.

Resolution

in the console we shutdown the agent. Then we ran the uninstall_agent script.