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What causes Upgrade to fail with message 'Niku Beacon service could not be started/More help is available by typing NET HELPMSG 3523'

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Article ID: 20344

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Description:

While doing an install or upgrade it continues to fail. The Clarity installation log contains the following messages:

'The Niku Beacon service could not be started' ' More help is available by typing NET HELPMSG 3523'

 

Environment

Release: ESPCLA99000-13.2-Clarity-Extended Support Plus
Component:

Resolution

Solution:

This error occurs because a call is made to start the beacon by the install script but the beacon never starts.

This causes message 'Niku Beacon service could not be started/More help is available by typing NET HELPMSG 3523' which causes the install/upgrade to fail.

If this occurs on an another attempt to do the install/upgrade then you will need to follow the solution below.

Messages found in the install log: 'The Niku Beacon service could not be started' ' More help is available by typing NET HELPMSG 3523'

The following commands will need to be entered on the server you are attempting to install/upgrade Clarity.

  1. service stop all

  2. service remove beacon

  3. perform install/upgrade
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