What causes Upgrade to fail with message 'Niku Beacon service could not be started/More help is available by typing NET HELPMSG 3523'

Article Id: 20344
Status: Published
Updated On: 14-02-2018 08:28
Legacy Id: TEC597215
Products:
CLARITY PPM FOR ITG , Clarity PPM On Premise , CLARITY PPM FEDERAL , Clarity PPM SaaS , CA Identity Manager , CA Identity Governance , CA Identity Portal , Clarity PPM SaaS - Application , Clarity PPM SaaS - Application , Clarity PPM On Premise
Issue/Introduction:

Description:

While doing an install or upgrade it continues to fail. The Clarity installation log contains the following messages:

'The Niku Beacon service could not be started' ' More help is available by typing NET HELPMSG 3523'

Solution:

This error occurs because a call is made to start the beacon by the install script but the beacon never starts.

This causes message 'Niku Beacon service could not be started/More help is available by typing NET HELPMSG 3523' which causes the install/upgrade to fail.

If this occurs on an another attempt to do the install/upgrade then you will need to follow the solution below.

Messages found in the install log: 'The Niku Beacon service could not be started' ' More help is available by typing NET HELPMSG 3523'

The following commands will need to be entered on the server you are attempting to install/upgrade Clarity.

  1. service stop all

  2. service remove beacon

  3. perform install/upgrade

Environment:

Release: ESPCLA99000-13.2-Clarity-Extended Support Plus
Component: