Users Not Able to Log In

Products

• Clarity PPM SaaS

Issue/Introduction

There are users that are unable to login to Clarity. They are able to get past the SSO login page, but they encounter a screen that never loads.

Environment

Release : All supported releases

Component : CA PPM SAAS APPLICATION

Resolution

1. Check if the resource has been set to inactive.

If so, check or set the audit trail for the Resource object > 'Active' attribute.

2. Determine if there is a custom process that sets the user's 'Active' status.