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Users Not Able to Log In

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Article ID: 203404

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

There are users that are unable to login to Clarity. They are able to get past the SSO login page, but they encounter a screen that never loads.

Environment

Release : All supported releases

Component : CA PPM SAAS APPLICATION

Resolution

1. Check if the resource has been set to inactive.

If so, check or set the audit trail for the Resource object > 'Active' attribute.

2. Determine if there is a custom process that sets the user's 'Active' status.