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Subscribe to Service Status messages via Slack

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Article ID: 203371

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Updated On:

Products

Support Portal Cloud Workload Protection ISG Proxy Email Security.cloud DX SaaS CA API Gateway Enterprise Service Manager (Layer 7) Messaging Gateway CA Agile Central SaaS (Rally) Endpoint Security Endpoint Security Complete Cloud Secure Web Gateway - Cloud SWG Endpoint Protection Mobile Secure Access Cloud VIP Service

Issue/Introduction

 Broadcom Service Status


As a trusted advisor to our customers, our service status site provides transparency around service availability and performance for Broadcom software products.

By subscribing through the Broadcom Service Status website, you can be notified of service interruptions and receive proactive maintenance notifications to Broadcom's software products, in a single view, without authenticating through a portal.

Features

The status websites have been designed to be responsive, and are broken down per product and component, with three statuses:

  • Operational: Service and components are running without issues.
  • Degraded/Outage: Our service(s) is currently experiencing some issues impacting customers.
  • Under Maintenance: Service and components are currently under scheduled maintenance.

 

Notification methods

There are four ways to receive notifications:

  • Email - Get email notifications whenever Broadcom creates or updates an incident/maintenance.
  • SMS - Get SMS notifications whenever Broadcom creates or resolves an incident.
  • Slack - Get notifications in Slack for all incidents/maintenance.
  • Microsoft Teams - Get notifications in Microsoft Teams for all incidents/maintenance.

This article covers managing your subscriptions by Slack.

If you do not already have subscriptions setup, please first setup your subscriptions by following the steps in this article. 

Note: Please make sure you have created a channel in Slack where you would like to receive the notifications before proceeding further.

Resolution

Once you have setup your subscriptions and are signed in on the Status Page, follow the steps below: 

  • Slide the 'Slack' icon to turn on notifications for Slack.

  • Follow the on-screen instructions to allow the relevant permissions, select an appropriate channel that Statuspage will post to and click Allow.
    RECOMMENDATION: Set up a dedicated channel such as #broadcom-status to help minimize noise in other channels

  • After you click allow, you should be notified in the Slack channel you set up with a message 'Thanks for subscribing' as below:

Once you get the above message, you will begin receiving notifications in Slack, example below: 

 

Unsubscribe from notifications in Slack:

You can unsubscribe from notifications in Slack by either logging in to your account at https://status.broadcom.com or clicking on the link in the first Slack notification you would have received when subscribing. 

To unsubscribe by logging into the Status Page, simply toggle the Slack notification icon and click Done: 

Or simply click on the 'Unsubscribe' link received in Slack when you initially subscribed: 

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