Are there prohibited characters to input into the description field on the incident detail and the add comment of the activity log?

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Article ID: 20333

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

It is possible to use all of the characters that you can input from the web interface by manual.

But if you use the NSM integration with Service Desk via the ahd.dll/uniconv.exe to generate/modify the incident, it is necessary to take care of a few things.

  1. The "~|ˆ@" (tilde, pipe, cullet, at mark) are used as a delimiters by the internals of the ahd.dll/uniconv.exe. So, these characters with this order should not be used when passing values through of the parameter for the ahd.dll/uniconv.exe.
  2. If a parameter(i.e. Description) is set to the same value that the mainframe alerted to an event management application, there is the situation that the mainframe send the invisible characters. The invisible characters cannot be handled by this process.

So, it is necessary to cut off the invisible characters when the parameter is set.

Environment

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component: