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SEP Mobile Error Codes

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Article ID: 203326

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Updated On:

Products

Endpoint Protection Mobile

Issue/Introduction

This article provides a listing of error codes for the SEP Mobile application.  

Resolution

Code End User Message

5151

Tenant ID could not be found. (error code #5151)

Intune Enrollment:

  • Device tries to login to non-existing organization
5152

Something went wrong. (error code #5152)

Intune Enrollment:

  • Unable to get auth code from Intune app consent flow
5153

Something went wrong. (error code #5153)

Intune Enrollment:

  • General Error with Intune tenant enrollment
5154

Access denied by the user. (error code #5154)

Intune Enrollment:

  • User cancelled app consent request during Intune Tenant enrollment
9151

Something went wrong (error code #9151). Please contact support for assistance.

Intune Enrollment:

  • Invalid Device parameters during Device enrollment
  • Probable cause: empty access token
9152

Something went wrong (error code #9152). Please contact support for assistance.

Intune enrollment:

  • Invalid Device parameters during Device enrollment
  • Probable cause: invalid access token
9153

Something went wrong (error code #9153). Please contact support for assistance.

Intune enrollment:

  • Invalid Device parameters during Device enrollment
  • Probable cause: unable to authorize device id or email
9154

Something went wrong (error code #9154). Please contact support for assistance.

Intune enrollment:

  • Unable to authorized device with Intune
  • Probable cause: unable to find device in Intune
9155

Something went wrong (error code #9155). Please contact support for assistance.

Intune enrollment:

  • Unable to authorized device with Intune
  • Probable cause: unable to find user (email) in Intune
9156

Something went wrong (error code #9156). Please contact support for assistance.

Intune enrollment:

  • General Error with Intune Device Enrollment
8158

Something went wrong (error code #8158). Please contact support for assistance.

App configuration auto login:

  • User is in another organization
8155

Something went wrong (error code #8155). Please contact support for assistance.

App configuration auto login:

  • Android UDID auto login error
  • Probable cause: duplicate device already enrolled
7152

Something went wrong (error code #7152). Please contact support for assistance.

App configuration auto login:

  • Organization secret token doesn't match any known organization.
  • Probable cause: Typo / error inputting the token in the MDM
7153

Something went wrong (error code #7153). Please contact support for assistance.

App configuration auto login:

  • Organization doesn't allow auto login.
7154

Something went wrong (error code #7154). Please contact support for assistance.

App configuration auto login:

  • Device couldn't be verified in the MDM
  • Probable cause: Sync fails, user/device fail to be created
7158

App configuration auto login:

  • User is in another organization
7159

Something went wrong (error code #7159). Please contact support for assistance.

App configuration auto login:

  • Device tries to login to a fake organization (Like ACME)
7160

Please update the SEP Mobile app to activate this device in the selected environment (error code #7160).

App configuration manual login:

  • Login redirect Org missing
6152

Something went wrong (error code #6152). Please contact support for assistance.

VPN Auto Login:

  • The certificate used to login to the MDM doesn't match any organization
6153

Something went wrong (error code #6153). Please contact support for assistance.

VPN Auto Login:

  • The certificate used to login to the MDM matches one organization while the email domain of the user that is signing in matches another.
6158

Something went wrong (error code #6158). Please contact support for assistance.

VPN Auto Login:

  • The email of the user trying to auto login through VPN belongs to another org.