SEP Mobile Error Codes

Products

• Endpoint Protection Mobile

Issue/Introduction

This article provides a listing of error codes for the SEP Mobile application.  

Resolution

Code	End User Message
5151	Tenant ID could not be found. (error code #5151) Intune Enrollment: Device tries to login to non-existing organization
5152	Something went wrong. (error code #5152) Intune Enrollment: Unable to get auth code from Intune app consent flow
5153	Something went wrong. (error code #5153) Intune Enrollment: General Error with Intune tenant enrollment
5154	Access denied by the user. (error code #5154) Intune Enrollment: User cancelled app consent request during Intune Tenant enrollment
9151	Something went wrong (error code #9151). Please contact support for assistance. Intune Enrollment: Invalid Device parameters during Device enrollment Probable cause: empty access token
9152	Something went wrong (error code #9152). Please contact support for assistance. Intune enrollment: Invalid Device parameters during Device enrollment Probable cause: invalid access token
9153	Something went wrong (error code #9153). Please contact support for assistance. Intune enrollment: Invalid Device parameters during Device enrollment Probable cause: unable to authorize device id or email
9154	Something went wrong (error code #9154). Please contact support for assistance. Intune enrollment: Unable to authorized device with Intune Probable cause: unable to find device in Intune
9155	Something went wrong (error code #9155). Please contact support for assistance. Intune enrollment: Unable to authorized device with Intune Probable cause: unable to find user (email) in Intune
9156	Something went wrong (error code #9156). Please contact support for assistance. Intune enrollment: General Error with Intune Device Enrollment
8158	Something went wrong (error code #8158). Please contact support for assistance. App configuration auto login: User is in another organization
8155	Something went wrong (error code #8155). Please contact support for assistance. App configuration auto login: Android UDID auto login error Probable cause: duplicate device already enrolled
7152	Something went wrong (error code #7152). Please contact support for assistance. App configuration auto login: Organization secret token doesn't match any known organization. Probable cause: Typo / error inputting the token in the MDM
7153	Something went wrong (error code #7153). Please contact support for assistance. App configuration auto login: Organization doesn't allow auto login.
7154	Something went wrong (error code #7154). Please contact support for assistance. App configuration auto login: Device couldn't be verified in the MDM Probable cause: Sync fails, user/device fail to be created
7158	App configuration auto login: User is in another organization
7159	Something went wrong (error code #7159). Please contact support for assistance. App configuration auto login: Device tries to login to a fake organization (like EXAMPLE)
7160	Please update the SEP Mobile app to activate this device in the selected environment (error code #7160). App configuration manual login: Login redirect Org missing
6152	Something went wrong (error code #6152). Please contact support for assistance. VPN Auto Login: The certificate used to login to the MDM doesn't match any organization
6153	Something went wrong (error code #6153). Please contact support for assistance. VPN Auto Login: The certificate used to login to the MDM matches one organization while the email domain of the user that is signing in matches another.
6158	Something went wrong (error code #6158). Please contact support for assistance. VPN Auto Login: The email of the user trying to auto login through VPN belongs to another org.