Blank Network Flow Analysis Administration Views in Performance Management

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

After upgrading the Performance Management (PM) and Network Flow Analysis (NFA) systems the Network Flow Analysis Administration Views in Performance Management are blank.

No errors are seen but some Views show a "No Data to Display" message.

The PM System Status page NFA Status View shows the correct NFA environment systems and details.

The key errors from the PC console service wrapper-<date>.log files are:

INFO   | jvm 1    | 2020/11/12 14:42:32 | ERROR | qtp534372974-4657        | 2020-11-12 14:42:32,255 | com.ca.im.portal.services.util.BasicAuthInterceptor              
INFO   | jvm 1    | 2020/11/12 14:42:32 |       | HTTP 403: User=<userName>, enabled=true, requestURI=/pc/center/webservice/profiles/

This tells us there is a user authorization failure taking place when the NFA Odata queries are made for the Adminstration Views from PC.

Environment

All supported Performance Management releases

Cause

After an upgrade of Performance Management new SSO Encryption keys are generated. During first full NFA Data Source (DS) synchronization post upgrade the new key is synchronized to NFA.

If the NFA OData Service is not restarted, it will still use the old encryption key and generate these issues.

Resolution

Restart the NFA OData Service to resolve this issue.

To restart the NFA OData Service take these steps:

If you have Network Flow Analysis as a data source, you must restart the CA NFA OData service:

1. 1. Click Administration Services, and Services.
   2. Right-click the CA NFA OData Service.
   3. Click Restart.

This information is also found on the "(Optional) Restart the CA NFA OData Service" page of the Performance Management documentation.