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Different OpenJDK support guideline with Siteminder components

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Article ID: 203300

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On Agents (SiteMinder) CA Single Sign On Federation (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) SITEMINDER

Issue/Introduction

 

When installing a Policy Server, can the RedHat OpenJDK that comes with the OS be used for the Policy Server?

 

Environment

 

Policy Server 12.8SP7 on RedHat 7

 

Resolution

 

It's highly recommended to run the JDK version as per the Support Matrix (1). The version mentioned in the Support Matrix is the version of the software component that has been developed and tested.

The use of OpenJDK or another version as Oracle JDK among others is supported with the Policy Server 12.8SP7 and falls under the Reasonable Commercial Effort (2).

 

Additional Information

 

(1)

    Symantec SiteMinder (previously CA Single Sign-On) 12.8
 

(2)

    6.3 Reasonable Commercial Effort Statement

      Broadcom Technical Support will make a reasonable commercial
      effort to troubleshoot and/or resolve customer support requests
      that involve the use of currently supported versions of SiteMinder
      on or with unsupported platforms as follows: Broadcom Technical
      Support will accept support incidents (support requests) involving
      a software platform of a combination of software platforms that is
      not officially supported per the then-current published platform
      support matrices. Broadcom will troubleshoot the issue up to the
      point that Broadcom has reason to believe that the problem is
      related to the use of software that is not specified in a
      thencurrent platform supported matrix. At such point, Broadcom
      shall require that the customer reproduce the problem on a fully
      supported combination of platforms before Broadcom proceeds in
      troubleshooting the incident

      [...]