Spectrum - BMC Remedy Service Desk Integration Error - 330 You do not have write access to this field.

Products

• CA Spectrum
• CA eHealth

Issue/Introduction

Error found in the catalina.out\stdout Tomcat log file:

Nov 12, 2020 17:15:17.882 - Error occurred while closing a Service Desk ticket. java.lang.Exception:

{"Error":{ "ErrorCode":154,"ErrorMessage":"Exception occurred during operation Update SD Object","DetailErrorMessage":"ERROR (8932): You do not have write license; \nERROR (330): You do not have write access to this field.; HPD:Incid                  entInterface : Resolution\nERROR (330): You do not have write access to this field.; HPD:IncidentInterface : Status","HTTPResponseCode":"INTERNAL_SERVER_ERROR","HTTPResponseCodeValue":500}}

 

 

Environment

Release : 10.4

Component : Spectrum Core / SpectroSERVER

Cause

This is a permissions issue.

Change the permissions of the fields with errors from Public - View to Public - Change

Please contact BMC Remedy support before making any changes to your production system, the above is general guidance only.

Resolution

x