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Where can I download EEM v12.6 for SOI?

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Article ID: 203280

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

Need to use EEM 12.6 to support Windows 2016.

I cannot find it on the support site.

Where can I download it?

Environment

SOI 4.2

EEM 12.5
EEM 12.6

Windows 2016

Cause

SOI v4.2 ships EEM v12.5 as an embedded product. 

EEM v12.6 is the latest product release and supports Windows 2016. 

EEM is an internal product, hence why it is not available for download on the Broadcom Support Portal. 

 

Resolution

Location to download the Embedded Entitlements Manager (EEM) version 12.6 for Service Operations Insight SOI

ftp://eiam-master-2k3/builds/eem/

If the above link does not work, please contact Broadcom Technical Support. 

 

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/service-operations-insight/4-2/installing/installation/how-to-perform-a-full-ca-soi-deployment/install-ca-eem.html