Slowness in User Authentication when using CA EEM integrated with MS Active Directory

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Article ID: 20326

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Authentication to CA Service Desk Manager may get slow when you use EEM integrated with Active Directory

Solution:

Usually the response improves if you change the default Active Directory port 389 to Global Catalog port 3268.

A Global Catalog server is a domain controller that stores extra information; its database stores objects for the forest instead of objects only the one domain.

The objects that occur in domain directory partitions other than the local domain partition hold only a subset of attributes for each object which make the LDAP queries faster.

  1. Open the EEM console
  2. Login with the "EiamAdmin" credentials
  3. Go to "configure" tab->EEM Server->Global Users/groups
  4. Change port from 389 to 3268 and save.

Environment

Release:
Component: ARGIS