Custom display texts in Service Point

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

How to customize the display text below?

Environment

Service Management 17.3

Resolution

Go to:

C:\Program Files\CA\xFlow\APPS\Services\incidentmicroservice-17.0.479\public\assets\i18n

Choose the file according to the configured locale, e.g. en_US.json (English)

For the specific text "Type here to describe your issue", change the entry below:

 

Additional Information

VERY IMPORTANT:

• It is customization.
• It is important to have a backup of this folder and test it in a safe environment.
• Do not do that direct in PRODUCTION.