Report email notification link not working when URL is more than 400 characters

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Reports email links are not working. This issue happens when you receive an email with a link, and click the link to try to access a report.

Environment

Release : Any

Component : CLARITY JASPERSOFT

Cause

This can happen if the generated URL is more than the default 400 characters set on TargetResource. PingFederate imposes a default limitation of 400 characters on the TargetResource query parameter. This limit can be modified. 

Resolution

Change the TargetResource limit to 800 using the details at: Modifying TargetResource URL length limitation.

Additional Information

See also: Email Notifications - known issues for Clarity