When launching Symantec Installation Manager (SIM), many features appear to be disabled or grayed out.

Products

• IT Management Suite
• Installation Manager (formerly AICM)

Issue/Introduction

Many features appear to be disabled or grayed out when lauching the SIM tool.  There is only the option to "Install new products" available among a few others.  When you click on any of the products within the "Installed Products" field, it states that the product is not properly configured and only allows you to uninstall.

When you open SIM, all the "Installed products" appear as "Product is not properly configured" with a yellow exclamation icon. However, the only options that you have is "Uninstall" and even the option "Reconfigure" is grayed out:

The "Repair installed products" option is also grayed out:

Environment

ITMS 8.x

Cause

Some MSIs were not present/installed for the Suite definition to be considered fully installed.

Resolution

Try the following:

1. Identify if there are products that are missing or not installed / configured. Within the SIM main page, try running Ctrl-Shift-P as this should show you what MSIs are not installed or what products are not configured. For this example, "symantec_workflowdocumentation_8_5_x64.msi" and "symantec_workspacesdocumentation_8_5_ru2_x64.msi" in this case were not installed:

2. Since the "Repair installed products" is grayed out, a repair will not be feasible using SIM. Try to install those missing MSIs manually. From the command prompt running as administrator, run msiexec.exe /i "path to MSI\nameofmissingMSI.msi" SKIPAIM=1

    For this example, you'll need to install "symantec_workflowdocumentation_8_5_x64.msi" and "symantec_workspacesdocumentation_8_5_ru2_x64.msi" manually with the following commands:

• • C:\Users\administrator>msiexec.exe /i "E:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris\symantec_workflowdocumentation_8_5_x64.msi" skipaim=1
  • C:\Users\administrator>msiexec.exe /i "E:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris\symantec_workspacesdocumentation_8_5_ru2_x64.msi" skipaim=1

    While installing these MSIs manually, follow up the screens for the MSI installation (making sure you install those MSIs in the right drive and path)

   

3. Restart SIM and now you should see that your Solutions appears as installed and configured: