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AdminUI The Administrative Console version has already been installed

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Article ID: 203203

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On Agents (SiteMinder) CA Single Sign On Federation (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) SITEMINDER

Issue/Introduction

 

When running the installer for the AdminUI 12.8SP4 in order to
upgrade it from 12.8SP1 and this one stops and reports message :

  The Administrative Console version 12.80.100.1775 has already been
  installed on this system. Please upgrade Administrative Console
  Prerequisite installation first and then upgrade Administrative
  Console

The upgrade has been run that way :

The AdminUI has been first stopped.

  # su - smuser
  [[email protected] ~]$ export IATEMPDIR=/root/download
  [[email protected] ~]$ /root/download/adminui-pre-req-12.8-sp04-linux-x86-64.bin -i console
  [[email protected] ~]$ /root/download/ca-adminui-12.8-sp04-linux-x86-64.bin -i console

  The Administrative Console version 12.80.100.1775 has already been installed 
  on this system. Please upgrade Administrative Console Prerequisite 
  installation first and then upgrade Administrative Console

  [[email protected] ~]$ exit

Environment

 

AdminUI 12.8SP4 on RedHat 6

 

Resolution

 

Run the upgrade that way :

  # cd /root/download/
  # unzip adminui-pre-req-12.8-sp04-linux-x86-64.zip
  # unzip adminui-12.8-sp04-linux-x86-64.zip
  # ./adminui-pre-req-12.8-sp04-linux-x86-64.bin -i console


  ===============================================================================
  Administrative UI Prerequisite Installer
  ----------------------------------------

  The Administrative UI Prerequisite Installer version 12.80.100.1775 has
  already been installed on this system. Would you like to upgrade to version
  12.80.400.2278?

    ->1- Exit
      2- Upgrade

  ENTER THE NUMBER OF THE DESIRED CHOICE, OR PRESS <ENTER> TO ACCEPT THE
     DEFAULT: 2

When the prereq installer finishes, then run :


     
  # ./ca-adminui-12.8-sp04-linux-x86-64.bin -i console

  Congratulations. Administrative Console has been successfully installed.

  Install information and uninstaller can be found in
  /opt/CA/siteminder/adminui/install_config_info

  # exit

or re-install the Prerequisites and AdminUI to solve this issue;

Additional Information

Techdoc reference: https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/siteminder/12-8/upgrading/in-place-upgrade/upgrade-an-administrative-ui.html