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Send the close notification when a parent ticket is closed, and not send the close notification when a child ticket is closed.
Article ID: 20315
Updated On:
Products
CA IT Asset Manager
CA Software Asset Manager (CA SAM)
ASSET PORTFOLIO MGMT- SERVER
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
There is no option for this purpose in the Options Manager.
In order to do that, it is necessary to close the macro to decide whether the ticket is a parent or not. And set the macro to the condition of the Close Notification Rule.
Please see the example in Figure 1.
Figure 1:
<Please see attached file for image>
Environment
Release:
Component: ARGIS
Component: ARGIS
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