Send the close notification when a parent ticket is closed, and not send the close notification when a child ticket is closed.

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Article ID: 20315

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Updated On:

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CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

There is no option for this purpose in the Options Manager.

In order to do that, it is necessary to close the macro to decide whether the ticket is a parent or not. And set the macro to the condition of the Close Notification Rule.

Please see the example in Figure 1.

Figure 1:

<Please see attached file for image>

Figure 1

Environment

Release:
Component: ARGIS

Attachments

1558695741814000020315_sktwi1f5rjvs16n5c.gif get_app