Send the close notification when a parent ticket is closed, and not send the close notification when a child ticket is closed.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

There is no option for this purpose in the Options Manager.

In order to do that, it is necessary to close the macro to decide whether the ticket is a parent or not. And set the macro to the condition of the Close Notification Rule.

Please see the example in Figure 1.

Figure 1:

<Please see attached file for image>

Environment

Release:
Component: ARGIS