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Send the close notification when a parent ticket is closed, and not send the close notification when a child ticket is closed.


Article ID: 20315


Updated On:


CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


There is no option for this purpose in the Options Manager.

In order to do that, it is necessary to close the macro to decide whether the ticket is a parent or not. And set the macro to the condition of the Close Notification Rule.

Please see the example in Figure 1.

Figure 1:

<Please see attached file for image>

Figure 1


Component: ARGIS


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