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' My Recent Documents' on the Knowledge tab shows AHD04482 without showing the document list


Article ID: 20310


Updated On:


CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager



' My Recent Documents' in Knowledge tab shows ' AHD04482:Security setting prevents this operation. See Administrator for details.' (see Figure 1), without showing the document list. How can we resolve this?

<Please see attached file for image>

Figure 1


When the 'Reference' in the Function Access tab in the role that is assigned the contact the problem occurs is set the Access Level 'None' as follows. It is necessary to avoid the situation, it is necessary to grant the Access Level 'View' or 'Modify' to the 'Reference' function as shown in Figure 2.

Figure 2:

<Please see attached file for image>

Figure 2

NOTE: This is an example of changing 'Reference = None' for the Level2 Analyst role. The default Level2 Analyst role does not have 'Reference = None'. Hence, this behavior would not "out of box".


Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration


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