cdm probe error for socket disconnected, port dropped and error code 125.

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

From the controller log what does the following error mean?

Oct 16 03:02:44:850 [0001] Controller: sockCompleteConnect: socket disconnected
Oct 16 03:02:48:885 [0001] Controller: Port dropped: cdm 48008

The error occurred several times before cdm configuration was gone. cdm stopped collecting data at 16 Oct 3am.

Environment

Release : 20.1

Component : UIM - CDM WITH IOSTAT

target OS: Solaris 11

robot version: 7.93

cdm version: 6.42HF

Resolution

You may want to try upgrading the robot to take advantage of any fixes.

https://support.broadcom.com/external/content/release-announcements/CA-Unified-Infrastructure-Management-Hotfix-Index/7233

robot_update_7.97_HF11.zip

Any change after setting the controller first_probe_port to a different/higher port than the one being blocked/address already in use?

Please also check what other process/app might be using the port by running:

netstat -an|grep <port>


You can try setting the controller first_probe_port to 48010.

Also as I mentioned, error code 125 indicates 'address already in use.'

Check for core dumps too - and make sure there is not security software blocking the probe/process/port. Sometimes security software blocks ports when hey are not previously whitelisted, e.g., illumio.

Also please check the Solaris Firewall.

To Disable the Firewall:
svcadm disable svc:/network/ipfilter:default

To check the status of the Firewall:
ipfstat -io

Additional Information

Troubleshooting UIM Robot-Hub connectivity or communication issues
https://knowledge.broadcom.com/external/article/199577