Access denied error upgrading to CA Directory

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

While trying to upgrade CA Identity Manager 14.1 to 14.3 the CA directory upgrade throws the following error: Error 'Access is denied' even though the upgrade is executed as Administrator.

 

Environment

Release : 14.3

Component : IdentityMinder(Identity Manager)

Resolution

 

To overcome this issue when running the IM ‘installer’ it prompts you to quit and run the DXSETUP manually, taking this option the IM installer proceeds without issue.
After restarting, check everything on the Provisioning server and all components are working, then run the DXSETUP, and it works.
After upgrading to 14.0, restart the server and all components should now be upgraded and working.