SiteMinder R12.8 sp3 is reporting Error code : 2 , continuously

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On Agents (SiteMinder)
• CA Single Sign On Federation (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• SITEMINDER

Issue/Introduction

Siteminder version:-

       ProductName=Layer7 SiteMinder Policy Server

       FullVersion=12.80.300.2138

       OS= Win 2016

Java:-

      openjdk version "1.8.0_265"

We observed that one of the R12.8 SiteMinder policy server is reporting the below errors continuously. 

[3140/6252][Tue Nov 10 2020 09:09:29][SmSessionServer.cpp:571][ERROR][sm-Server-06007] failed. Error code : 2

 

 

 

Environment

Release : 12.8.03

Component : SITEMINDER -WEB AGENT FOR APACHE

Resolution

https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=39430

About message "[sm-Server-06007] failed. Error code : 2" the following
community thread reports the same :

SmSessionServer.cpp 535

  1. [SmSessionServer.cpp:571][ERROR][sm-Server-06007] failed. Error code : 2

     Error code 2 shows there was an issue when the policy server trying to
     get the session from the session store. It searched in the session
     store but it couldn't find the session in the store. It may be a bad
     input for the search at the session store. You can get more details on
     the policy server trace (smtracedefault.log) log file on what was the
     search query that was sent to the session store.

  https://community.broadcom.com/communities/community-home/digestviewer/viewthread?MID=754347#bm6d98e519-0494-42b6-8fa2-e4e4cf3aee5c

  smps.log flooded with "[SmSessionServer.cpp:979][ERROR][sm-Server-06007] failed. Error code : 2"
  https://community.broadcom.com/communities/community-home/digestviewer/viewthread?MID=755921#bm34eaab8c-267d-4d0e-a581-edb58f6e4aed