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SSH to device not working for some users (but works for others)

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Article ID: 203021

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

Since the upgrade to NetOps 20.2.3 (10.4.2) a number of users are seeing an issue when trying to SSH to devices. 

When an affected user selects the SSH option the SSH logon window opens ok, however it doesn't accept any input. 

 

Environment

Release : 10.4

Component : Spectrum Core / SpectroSERVER

Resolution

when you receive the SSH logon screen use the Tab key ( --> ) - then you could enter the userid and password.