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UIM - UMP wasp probe unable to start

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Article ID: 203013

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Recently upgraded UIM in our testing environment. After upgrade from 8.51 to 9.0.2 the wasp probe unable to start. What is the cause and how do we solve this?

 

Environment

Release : 9.0.2

Component : UIM - UMP

Resolution

Verify the DB connection to UMP as can see below error in portal logs 

at org.quartz.impl.jdbcjobstore.JobStoreSupport.acquireNextTriggers(JobStoreSupport.java:2751)
at org.quartz.core.QuartzSchedulerThread.run(QuartzSchedulerThread.java:264)
Caused by: com.microsoft.sqlserver.jdbc.SQLServerException: The TCP/IP connection to the host xxxx, port 1433 has failed. Error: "connect timed out. Verify the connection properties, check that an instance of SQL Server is running on the host and accepting TCP/IP connections at the port, and that no firewall is blocking TCP connections to the port.".
at com.microsoft.sqlserver.jdbc.SQLServerException.makeFromDriverError(SQLServerException.java:170)
at com.microsoft.sqlserver.jdbc.SQLServerConnection.connectHelper(SQLServerConnection.java:1049)