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Unable to start Performance Center services in Performance Management

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Article ID: 202995

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

After upgrading Performance Management Performance Center services will not start.

Performance Center Services fail to start.

Performance Center caperfcenter_sso SSO service fails to start.

Performance Center caperfcenter_eventmanager Event Manager service fails to start.

Performance Center caperfcenter_devicemanager Device Manager service fails to start.

There are no messages being written to the normal SSOService.log file.

There are no messages being written to the normal EMService.log file.

There are no messages being written to the normal DMService.log file.

All the services are in failed state and we are not able to start them.

Without the services the caperfcenter_console PC service relies upon running (Device Manager), it fails to start as well.

This is the error we see in the wrapper.<Date>.log file for the SSO, Event Manager and Device Manager services during start failure.

This sample is from the Device Manager wrapper log file.

INFO   | wrapper  | 2020/11/09 17:14:19 |   Command[44] : -XX:-HeapDumpOnOutOfMemoryError
INFO   | jvm 3    | 2020/11/09 17:14:19 | Full Agent Registration Info Resolver found system property [appdynamics.agent.applicationName] for application name [<AppName>]
INFO   | jvm 3    | 2020/11/09 17:14:19 | Full Agent Registration Info Resolver using selfService [true]
INFO   | jvm 3    | 2020/11/09 17:14:19 | Full Agent Registration Info Resolver using selfService [true]
INFO   | jvm 3    | 2020/11/09 17:14:19 | Full Agent Registration Info Resolver using ephemeral node setting [false]
INFO   | jvm 3    | 2020/11/09 17:14:19 | Full Agent Registration Info Resolver using application name [<AppName>]
INFO   | jvm 3    | 2020/11/09 17:14:19 | Full Agent Registration Info Resolver using tier name [unknown]
INFO   | jvm 3    | 2020/11/09 17:14:19 | Full Agent Registration Info Resolver resolved node name [null]
INFO   | jvm 3    | 2020/11/09 17:14:19 | Install Directory resolved to[/opt/application/appd]
INFO   | jvm 3    | 2020/11/09 17:14:21 | Agent conf directory set to [/opt/application/appd/ver20.5.0.30113/conf]
INFO   | jvm 3    | 2020/11/09 17:14:21 | [AD Agent init] Mon Nov 09 17:14:21 CET 2020[INFO]: JavaAgent - Agent conf directory set to [/opt/application/appd/ver20.5.0.30113/conf]
INFO   | jvm 3    | 2020/11/09 17:14:21 | [AD Agent init] Mon Nov 09 17:14:21 CET 2020[DEBUG]: AgentInstallManager - Full Agent Registration Info Resolver is running
INFO   | jvm 3    | 2020/11/09 17:14:21 | [AD Agent init] Mon Nov 09 17:14:21 CET 2020[INFO]: AgentInstallManager - Full Agent Registration Info Resolver found system property [appdynamics.agent.applicationName] for application name [<AppName>]
INFO   | jvm 3    | 2020/11/09 17:14:22 | [AD Agent init] Mon Nov 09 17:14:22 CET 2020[INFO]: AgentInstallManager - Full Agent Registration Info Resolver using selfService [true]
INFO   | jvm 3    | 2020/11/09 17:14:22 | [AD Agent init] Mon Nov 09 17:14:22 CET 2020[INFO]: AgentInstallManager - Full Agent Registration Info Resolver using selfService [true]
INFO   | jvm 3    | 2020/11/09 17:14:22 | [AD Agent init] Mon Nov 09 17:14:22 CET 2020[INFO]: AgentInstallManager - Full Agent Registration Info Resolver using ephemeral node setting [false]
INFO   | jvm 3    | 2020/11/09 17:14:22 | [AD Agent init] Mon Nov 09 17:14:22 CET 2020[INFO]: AgentInstallManager - Full Agent Registration Info Resolver using application name [<AppName>]
INFO   | jvm 3    | 2020/11/09 17:14:22 | [AD Agent init] Mon Nov 09 17:14:22 CET 2020[INFO]: AgentInstallManager - Full Agent Registration Info Resolver found system property [appdynamics.agent.nodeName.from.javaagent] for appdynamics.agent.nodeName.from.javaagent [DM]
INFO   | jvm 3    | 2020/11/09 17:14:22 | [AD Agent init] Mon Nov 09 17:14:22 CET 2020[INFO]: AgentInstallManager - Full Agent Registration Info Resolver using tier name [DM]
INFO   | jvm 3    | 2020/11/09 17:14:22 | [AD Agent init] Mon Nov 09 17:14:22 CET 2020[INFO]: AgentInstallManager - Full Agent Registration Info Resolver resolved node name [DM]
INFO   | jvm 3    | 2020/11/09 17:14:22 | [AD Agent init] Mon Nov 09 17:14:22 CET 2020[DEBUG]: AgentInstallManager - Full Agent Registration Info Resolver finished running
INFO   | jvm 3    | 2020/11/09 17:14:22 | [AD Agent init] Mon Nov 09 17:14:22 CET 2020[INFO]: AgentInstallManager - Agent runtime directory set to [/opt/application/appd/ver20.5.0.30113]
INFO   | jvm 3    | 2020/11/09 17:14:22 | [AD Agent init] Mon Nov 09 17:14:22 CET 2020[INFO]: AgentInstallManager - Agent node directory set to [DM]
INFO   | jvm 3    | 2020/11/09 17:14:22 | Agent runtime conf directory set to /opt/application/appd/ver20.5.0.30113/conf
INFO   | jvm 3    | 2020/11/09 17:14:22 | [AD Agent init] Mon Nov 09 17:14:22 CET 2020[INFO]: AgentInstallManager - Agent runtime conf directory set to /opt/application/appd/ver20.5.0.30113/conf
INFO   | jvm 3    | 2020/11/09 17:14:22 | [AD Agent init] Mon Nov 09 17:14:22 CET 2020[INFO]: JavaAgent - Using Java Agent Version [Server Agent #20.5.0.30113 v20.5.0 GA compatible with 4.4.1.0 r474b6e3c8f55ababbb11a87ff265d8ce34eb0414 release/20.5.0]
INFO   | jvm 3    | 2020/11/09 17:14:22 | [AD Agent init] Mon Nov 09 17:14:22 CET 2020[INFO]: JavaAgent - Running IBM Java Agent [No]
INFO   | jvm 3    | 2020/11/09 17:14:22 | [AD Agent init] Mon Nov 09 17:14:22 CET 2020[INFO]: JavaAgent - Java Agent Directory [/opt/application/appd/ver20.5.0.30113]
INFO   | jvm 3    | 2020/11/09 17:14:22 | [AD Agent init] Mon Nov 09 17:14:22 CET 2020[INFO]: JavaAgent - Java Agent AppAgent directory [/opt/application/appd/ver20.5.0.30113]
INFO   | jvm 3    | 2020/11/09 17:14:22 | Agent logging directory set to [/opt/application/appd/logs]
INFO   | jvm 3    | 2020/11/09 17:14:22 | [AD Agent init] Mon Nov 09 17:14:22 CET 2020[INFO]: JavaAgent - Agent logging directory set to [/opt/application/appd/logs]
INFO   | jvm 3    | 2020/11/09 17:14:32 | Registered app server agent with Node ID[719044] Component ID[32305] Application ID [3672]
STATUS | wrapper  | 2020/11/09 17:14:39 | TERM trapped.  Shutting down.
WARN   | wrapper  | 2020/11/09 17:14:39 | JVM exited unexpectedly while stopping the application.
STATUS | wrapper  | 2020/11/09 17:14:39 | <-- Wrapper Stopped

Environment

All supported Performance Management releases

Cause

AppDynamics Java Agent

Resolution

There is no support for the use of 3rd party tools like the AppDynamics Java Agent installed on a Performance Center system.

There is no support for the use of 3rd party tools like the AppDynamics Java Agent interacting with a Performance Center system and it's services.

To resolve the issue disable the AppDynamics Java Agent and start the Performance Center services.

Additional Information

We have also seen problems from use of the DynaTrace OneAgent system agent when running on a Performance Center server. It's been documented in the following Knowledge Base article.