The OC Home page takes a long time to load and when we navigate to Reports -> Health -> Group -> Group Trend report, it always ends up at the CABI login screen. With our UIM credentials we are not able to login to CABI. This article lists and contains various errors and proposed workarounds/solutions.
Errors/issues might include one or more of the following 20.3/20.3.1 Operator Console and/or CABI issues
Since the Operator Console and CABI are different/separate web applications — in order for JasperServer to create a session for CABI — the process of loading the Home Page allows that to happen so the OC Home page must be allowed to load completely first before selecting other icons. Otherwise, if you select the Reports icon before the OC Home page loads, you will be unexpectedly redirected to the CABI login page instead. as shown in the example below.
The Operator Console loads greater than 120 seconds and still remains in a loading state.
Press F12 to start the Browser Developer tools. In the right pane, select Network, and then Ctrl-R to reload and check the output.
If you get the following error on the CABI home page,
Data Access Error
Dashboard failed to load
This Data Access Error can occur if you’re using self-signed certificates for https. When you use valid CA-certified certificates, this issue will not occur.
Note: In Microsoft Edge, the Operator Console is certified on Chromium-based Microsoft Edge. The same site settings must be set to Disabled as noted above in the screenshot, and Schemeful Same-Site must be disabled as well.
For the Data Access errors above, if the recommended procedure described above does not resolve the issue, follow the process below to upgrade to 20.3.1. See the Additional Information section for specific errors/issues you may encounter.
All downloads are listed on the hotfix site at this URL: https://support.broadcom.com/external/content/release-announcements/CA-Unified-Infrastructure-Management-Hotfix-Index/7233
NOTE: It is advisable to test performance using a browser either directly installed on the Operator Console server, or on the same local network without any firewall/etc between them, in order to rule out network appliances/configuration, low bandwidth/throttling, and other environmental factors.
UIM 20.3x Product Compatibility Matrix - (IMPORTANT - Please review!)
Please also check ALL of the sections and requirements for a bundled cabi installation here:
Install or Upgrade for a Bundled CA Business Intelligence JasperReports Server
Especially the section titled: "Jasper Server, Bundled CABI, and UIM Server Version Matrix" and this Warning:
Monitored Technologies dashboard does not work with cabi_external - An unexplained error has occurred
UIM 20.3.x slow Operator Console, Group Trend Report redirects to CABI login, Data Access Error.
UIM - UMP/Operator Console CABI proxy configuration
UIM Operator Console - Data Access Error
UIM 20.3.2 - Operator Console Data Access Error in OC
UIM 20.3 Troubleshooting
How to Uninstall / Reinstall Bundled CABI
UIM 20.3.2 - Operator Console (OC) Groups view shows 0 for all groups
Problems with Scheduling CABI reports in UIM 20.3.x