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Unable to login to the SEDR GUI after reboot

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Article ID: 202976

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Updated On:

Products

Advanced Threat Protection Platform Endpoint Detection and Response

Issue/Introduction

After rebooting the Symantec Endpoint Detection and Response (SEDR) attempts to access the GUI result in the following message:

Cause

There may be a delayed, or failed, response from one or more of the configured DNS servers

Resolution

Verify that all of the configured DNS servers respond in a timely fashion.  Remove all DNS servers to do not respond, or have a delayed response, and reboot the SEDR appliance. 

Contact Broadcom technical support should this not resolve the issue.