Error "Custom attribute lookup failed" in DLP
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Error "Custom attribute lookup failed" in DLP


Article ID: 202975


Updated On:


Data Loss Prevention Data Loss Prevention Enforce


Symantec Data Loss Prevention (DLP)

The Enforce incident queue is backlogged the system events lists error code 1234 with the following message

Failed to instantiate lookup plug-in com.vontu.lookup.script.ScriptLookup. It was unloaded. Error message: Script Lookup Processing Error 


The incident persister log contains the following message:

<date/time> (SEVERE) Thread: 730 [com.vontu.lookup.script.ExecLauncher.launch] Failed to execute script.
com.vontu.lookup.script.ScriptLookupException: Cannot run program "C:\SymantecDLP\jre\bin\java.exe": CreateProcess error=2, The system cannot find the file specified


From the Enforce console, navigate to System > Incident Data > Lookup Plugins > then click on the plugin. Update the path for the script command that failed to execute.