When using Service Desk Classic Workflow, can an email be sent to the new assignee of a Workflow Task?

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Article ID: 20297

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

When using Service Desk Classic Workflow, can an email be sent to the new assignee of a Workflow Task?

Solution:

There is no current functionality to notify anyone when the assignee of a Workflow Task is changed.

Environment

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component: