Finding several unexpected failures in the emailgtw log for some email addresses

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Finding failures for NimBUS@xxxnimsxx in the emailgtw log.  This is not a valid email address, so errors are caused in the logs.  We cannot find why an email is trying to be sent to NimBUS@xxxnimsxx.  We have searched through the nas and cannot find an Auto Operator with xxxxxx@xxxx in it.

emailgtw: RCPT TO:[e-mail]
emailgtw: 550 5.7.54 SMTP; Unable to relay recipient in non-accepted domain
emailgtw: RCPT TO:<UNEXPECTED_DATA_AFTER_ADDRESS@.SYNTAX-ERROR.>
emailgtw: 501 5.1.3 Invalid address
emailgtw: RSET
emailgtw: 250 2.0.0 Resetting
emailgtw: (send_it) smtp_send failed - 554 One or more recipients failed

Another error:

emailgtw: (get_nimuser_addr) error from hub is: invalid argument, retry count is 1
emailgtw: (ht_find_profile) did not find '[e-mail]'
emailgtw: (get_profile_addr) profile [e-mail] not found
emailgtw: (get_nimuser_addr) looking up [e-mail]
emailgtw: (ht_find_profile) did not find '[e-mail]'
emailgtw: (get_nimuser_addr) did not find [e-mail], checking hub

Environment

Release : 20.1

Component : UIM - EMAILGTW

emailgtw - any version

Cause

- space in the email address in the nas AO Profile email action

- invalid email address for an employee that is no longer with the company

Resolution

There were 2 issues:

1) A nas AO profile had a space in the email address and that was causing the xxxxxx@XXXxxxxxx error in the log. In he nas.cfg the AO profile action = EMAIL had “example@<example>.com”.  It was corrected to “example@<example>.com”

2) A nas AO profile was trying to send to a defunct email address, for an employee that no longer works for the company.

After the corrections, the errors stopped in the emailgtw.log.