How to integrate Alarms in AIOPs OI and ServiceNow?
Release : 20.2
Component : CA DOI ALARM ANALYTICS
You can manage tickets in ServiceNow directly from the OI Alarm Analytics page. You must configure the ServiceNow notification channel to manage tickets update.
The ticket management integration allows you to integrate an ITSM product, such as ServiceNow, to track and manage alarms raised in DX Platform. When an alarm occurs inDX Platform, a ticket is created in the ITSM system. Issue updates can be synchronized in both systems. The following information can be synchronized:
Status of alarms and associated incidents
The current assignee (troubleshooter) assigned to incidents
Severity of the incidents
Here are the steps to Integrate AIOPs to ServiceNow