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The Report Card displays wrong values

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Article ID: 202874

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Updated On:

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CA Service Desk Manager CA Service Management - Service Desk Manager

Issue/Introduction

The Report Card displays wrong  values

STEPS TO REPRODUCE
-----------------------------------
1. Go to Knowledge tab
2. Go to View-->Click on Knowledge Report Card
3. It displays the knowledge Report card list window
4. When we observed the knowledge and corresponding 'Solution Count'. The count value of "'Solution Count" in knowledge report card does not match when we actually open the Knowledge article and check the under
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Environment

Release : 17.2

Component : SDM KNOWLEDGE MANAGEMENT

Resolution

Following error was registered:
animator_nxd 29193 ERROR animator_nxd.c 1834 Object KT_REPORT_CARD:1 not found in animator ANI:614901458 (KT_REPORT_CARD_LOAD_TABLE) for KT_REPORT_CARD:1

Checked in out of the box lab and there are 2 entries in the 'KT_REPORT_CARD' table while in the environment having the issue, the table was empty.
So issue get fixed with following steps:
- run pdm_extract for 'KT_REPORT_CARD' table in your out of the box environment (the 2 out of the box rows are extracted to a file) 
- then in your DEV environment having the issue run pdm_load for 'KT_REPORT_CARD' (to load the 2 rows extracted previously from your out of the box environment)