On Linux pdm_jnit will not start the domsrvr or bpvirtdb

Article Id: 20287

Status: Published

Updated On: 21-03-2018 07:11

Legacy Id: TEC597396

Products:

CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Description:

After issuing pdm_init, the domsrvr and bpvirtdb_srvr processes will not start up.

The log files show messages like the following:

07/29 05:44:59.54 linux   pdm_d_mgr           27178 ERROR        daemon_obj.c          1849 Daemon bpvirtdb_srvr died: restarting
07/29 05:45:00.54 linux   pdm_d_mgr           27178 ERROR        daemon_obj.c          1849 Daemon bpvirtdb_srvr died: restarting
07/29 05:45:02.55 linux   pdm_d_mgr           27178 ERROR        daemon_obj.c          1849 Daemon bpvirtdb_srvr died: restarting

The output of pdm_init will look like the following:

linux:/opt/CAisd/log # pdm_init
 
CASHCOMP =   /opt/CA/SharedComponents
CALIB =      /opt/CA/SC/lib
 
starting daemons
 
WARNING: At least one of the daemons has not started
 
Sending output to /opt/CAisd/add-ons/oaserver##/logging/startOAAgent27375.log
Starting OpenAccess SDK Agent CA_Service_Desk_Manager_ODBC_Agent...
 
Sending output to /opt/CAisd/add-ons/oaserver##/logging/startOAService27389.log
Starting OpenAccess SDK Service CA_Service_Desk_Manager_ODBC_Data_Access...

Solution:

First, validate that Service Desk Manager can connect to Oracle as the same user that issued pdm_init using the command: "orcl_check_db -c" as shown below:

     linux:/opt/CAisd/log # orcl_check_db -c
     SUCCESS: pri table exists, and has 6 rows
     DB_OK

It should indicate as shown above that a successful database connection was established: "DB_OK".

After running pdm_init, run pdm_status and confirm that bpvirtdb_srvr is not running.

     Bpvirtdb_srvr  (bpvirtdb_srvr) Not Running   linux

Try to start the process manually:

linux:/opt/CAisd/log # bpvirtdb_srvr
bpvirtdb_srvr: error while loading shared libraries: lic98.so: cannot open shared object file: No such file or directory

If you receive the error above, you will need to add the ca_lic directory to your LD_LIBRARY_PATH:

linux:~ # ls -l /opt/CA/SharedComponents/ca_lic/
     total 1476
     -r-xr-xr-x 1 root bin  228881 Dec  6  2007 CALicense
     -r-sr-xr-x 1 root bin  210231 Dec  6  2007 CAmtype
     -r-xr-xr-x 1 root bin    4516 Dec  6  2007 addlic
     -rw-r--r-- 1 root root      0 Jul 25 08:30 ca.olf
     -r-xr-xr-x 1 root bin    4368 Dec  6  2007 caliclst
     -r-xr-xr-x 1 root bin    4580 Dec  6  2007 dellic
     -r-xr-xr-x 1 root bin   70184 Dec  6  2007 instalit
     -r--r--r-- 1 root bin   54980 Dec  6  2007 lic98.cap
     -rw-r--r-- 1 root root      0 Jul 25 08:30 lic98.dat
     lrwxrwxrwx 1 root root     21 Jul 25 08:30 lic98.err -> lic98err/lic98_EN.err
     -rw-r--r-- 1 root root      0 Jul 25 08:30 lic98.log
     -r-xr-xr-x 1 root bin  229855 Dec  6  2007 lic98.so
 
linux:/opt/CA/ca_lic # export LD_LIBRARY_PATH=$LD_LIBRARY_PATH:/opt/CA/SharedComponents/ca_lic/

Long term, you will need to add this to the profile of the user that starts and stops the CA Service Desk Manager service (pdm_init and pdm_halt).

Recycle the CA Service Desk Manager service:

     pdm_halt
     pdm_ipcclean -a
     pdm_init

Validate the service has started completely, using pdm_status.

     All processes should display as "Connected" or "Running". For example:
     linux:/opt/CAisd/log # pdm_status
                            CA Service Desk Manager Daemon status
                            Running: MAIN_PROCSET
 
     DAEMON                         STATUS        HOST      PID   SLUMP CONNECT TIME
     ---------------------------------------------------------------------------------
     AHD System Info     (pdm_info) Completed     linuxserver
     Animation       (animator_nxd) Running       linuxserver         27682 Mon Jul 29 05:48:42
     ArcPur Daemon    (arcpur_srvr) Running       linuxserver    27671 Mon Jul 29 05:48:42
     BU Daemon          (bu_daemon) Running       linuxserver    27677 Mon Jul 29 05:48:42
     Bpvirtdb_srvr  (bpvirtdb_srvr) Running       linuxserver    27585 Mon Jul 29 05:48:27
     CA SD Tomcat  (pdm_tomcat_nxd) Running       linuxserver    27686 Mon Jul 29 05:48:54

Environment:

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component:

On Linux pdm_jnit will not start the domsrvr or bpvirtdb_srvr processes