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Attempted distribution of cdm to robot v7.96 fails

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Article ID: 202868

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

cdm deployment finishes was too quickly and nothing is displayed on the robot except for the controller, hdb and spooler.

controller at loglevel 5 shows

Nov  5 11:47:38:272 [139939517288448] Controller: System information:
Nov  5 11:47:38:272 [139939517288448] Controller:   sysname:  Linux
Nov  5 11:47:38:272 [139939517288448] Controller:   node   :  sxxxxxxdockerX01
Nov  5 11:47:38:272 [139939517288448] Controller:   release:  4.18.0-193.6.3.el8_2.x86_64
Nov  5 11:47:38:272 [139939517288448] Controller:   version:  #1 SMP Mon Jun 1 20:24:55 UTC 2020
Nov  5 11:47:38:272 [139939517288448] Controller:   machine:  x86_64
Nov  5 11:47:38:272 [139939517288448] Controller: Could not figure out what Linux version you are running!
Nov  5 11:47:38:272 [139939517288448] Controller: Please report the following system information to [email protected]

Environment

Release : 20.1

Component : UIM - DISTSRV

OS: RHEL 8

robot 7.96

Cause

- robot version 7.96

Resolution

OS of the robot was RHEL 8.

https://knowledge.broadcom.com/external/article/137224/uim-support-for-rhel-8.html

Support has been added for Red Hat 8 only for UIM 20.1 with Robot 9.30 or higher.

Robot v9.30 must be installed, then deploy the cdm 6.50 probe.

Once customer installed the robot v9.31, then they were able to install cdm/other required probes.