Use nas Auto Operator profile name variable to identify AO profile that triggered email

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

• Is there a variable you can use in the emailgtw notifications that contains the name of the Auto Operator profile that was fired/triggered which sent the email notification?
• We may have several AO profiles that generate an email when certain log file matches occur.  One called "Email <name>" which will send me specific errors from various systems.
• There are several distribution groups that my email address is in that ALSO get emails from other AO profiles. It would make figuring out which profile is sending the message a little easier if we could include the name of the profile that sent it.

Environment

Release: Any version

Components: nas, emailgtw

 

Cause

• Guidance

Resolution

Edit your emailgtw template.html in the emailgtw probe directory.

For example, you can just add a single line into the template:
<td width="25%"><b><font color="#FFFFFF">AO Profile: $profile</font></b></td>

emailgtw - modified template example:

<table cellSpacing="0" cellPadding="0" width="100%" border="1" bgcolor="#330066">
  <tbody>
    <tr>
      <td width="100%" bgColor="#330066" valign="middle" align="left">
        <table width="100%" border="0" bgcolor="#330066" cellspacing="0" cellpadding="0">
          <tbody>
            <tr>
              <td width="4%" height="2" align="left">
                <table width="100%" border="0" height="19">
                  <tbody>
                    <tr>
                      <td width="100%" bgColor="$level_col" bordercolorlight="#FFFFFF" bordercolordark="#C0C0C0"> </td>
                    </tr>
                  </tbody>
                </table>
              </td>
              <td width="10%" valign="middle" align="left"><b><font color="#FFFFFF">$level_exp</font></b></td>
              <td width="86%" valign="top" align="left">
                <table width="100%" border="0">
                  <tbody>
                    <tr>
                      <td width="25%"><b><font color="#FFFFFF">$source[$hostname_strip]</font></b></td>
                      <td width="25%"><b><font color="#FFFFFF">$subsys</font></b></td>
                      <td width="25%"><b><font color="#FFFFFF">Robot: $robot</font></b></td>
                      <td width="25%"><b><font color="#FFFFFF">Probe: $prid</font></b></td>
                      <td width="25%"><b><font color="#FFFFFF">AO Profile: $profile</font></b></td>
                    </tr>
                  </tbody>
                </table>
              </td>
            </tr>
          </tbody>

This is very helpful when trying to match up an emailed UIM alarm message to the AO profile that it came from.

Additional Information

What is already published/documented for the emailgtw probe variables is listed here:

emailgtw Advanced Configuration
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/monitoring/extensibility-and-integrations/emailgtw-email-gateway/emailgtw-advanced-configuration.html