The error message, "Expecting database table name" usually indicates that there is a duplicate entry in the file that is specified by the Service Desk environment variable, NX_TABLE_MAJIC_CFG. Despite this error, pdm_load succeeds.
For example, in the case of a duplicate, the following message may be written to the stdlog:
dbload 1472 ERROR dbconfig.c 201 Error line 682: Expecting database table name
To correct the error situation that occurs when you run pdm_load, follow these steps:
1. View the NX.env file that exists in the base installation Service Desk Manager directory, $NX_ROOT.
2. Find the statement that contains: NX_TABLE_MAJIC_CFG
For example, the file may contain this statement:
3. Open the file that is specified by the NX_TABLE_MAJIC_CFG environment variable.
For example, open C:\PROGRA~1\CA\SERVIC~1\site\tblobj.cfg
4. Search for duplicates in the file and remove them, leaving only 1 instance of each unique statement.
For example, if there are 2 instances of the statement, "org usp_organization", remove one of the statements.