How to prohibit to modifying an activity log entry

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Article ID: 20282

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CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

This document describes on method on how to restrict certain users from being able to modify the activity log entries.

Solution:

  1. By default, the edit mode of the registered activity log allows to modify the following fields as shown in Figure 1. It is possible to prkohibit modifying them excluding the 'Internal?' check box.

    • Internal?

  2. Date of Activity

  • Time Spent

  • User Description


Figure 1:

<Please see attached file for image>

Figure 1

  • In order to prohibit to modify them, it is necessary to change the settings of the 'activity_log_security' option. You can see the 'activity_log_security' option in the Administration tab --> Options manager --> Request-Change-Issue. Change the option value as shown in Figure 2 and recycle the SDM Service.

    Figure 2:

    [ Default ]

    <Please see attached file for image>

    Figure 2a

    [ Modified ]

    <Please see attached file for image>

    Figure 2b

  • This will be the field that the analyst cannot change as shown in Figure 3.

    Figure 3:

    <Please see attached file for image>

    Figure 3

Environment

Release:
Component: ARGIS

Attachments

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